Sathya Sai Book Store, Tustin, California, USA

Sathya Sai Book Center of America

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sathya Sai Book Center of America’s relationship with you in relation to this website.

The term ‘Sathya Sai Book Center of America’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at 305 West First Street, Tustin, California. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without the Sathya Sai Book Center of America’s prior written consent.

Sathya Sai Book Center of America

Shipping & Return Policy

Shipping

Our goal is to process your order within 3-5 days, excluding weekends or holidays. For international orders, please note that while we will make every effort to provide all the necessary documentation, if your packages are delayed at customs, it is completely beyond our control.

Shipping charges are automatically calculated during the checkout for domestic orders under $100.  We will contact you if your order exceeds $100 to calculate the shipping charges.  For International orders, please contact us by email at sathyasaibooks@sbcglobal.net to calculate rates and place orders.  All rates are subject to change.

Please check rates before completing your purchase.

Returns

Returns or exchanges are accepted within 30 days of purchase provided that the merchandise is unmarked, undamaged, and in re-saleable condition. A receipt must be presented in order to obtain full credit for the purchase price minus shipping charges.

If you are contacting us because you received a damaged or incorrect item, please provide the following information:

• Order number
• Item ID and Description
• Description of damage or defect. How, where, and in what way was the product damaged? (e.g. CD not working, pages missing in a book etc.) Please be as clear and specific as possible.

Refusals

We will not be liable if you order the wrong product. We provide product description and a photo (whenever possible) so that you can make an educated buying decision.

If the package arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept a damaged package, please make sure it is noted on the carrier’s delivery record in order to file a damage claim in the event that the actual product is also damaged.

Please notify us within 48 hours of receiving your order if there are any discrepancies, so that we can quickly address the issue.

Missing or Lost Items

We use the US Post Office, and in some cases UPS for shipping. Some packages may be delayed or lost for reasons beyond our control. Please allow 5 business days beyond the anticipated delivery date before reporting any lost or missing shipments to us.

Sathya Sai Book Center of America

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: SathyaSaiBooks@sbcglobal.net

By Phone:  714.669.0522

We reserve the right to make changes to this policy. Any changes to this policy will be posted.